Our helpdesk will contact you to solve your issue and help you get online. Tweet us or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. BT Wi-fi 3 & 12 Month Unlimited subscription customers.Use the app to avoid going over your 3G/4G data allowance.Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots.Connect automatically to your nearest hotspots.If you are still having problems, update your device software by going to General > Software Update. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. If you have forgotten your username or password, go to *NOTE* We are aware of issues with the devices ability to connect to hotspots. You will only need to login once and the app will automatically connect you when in range of a hotspot. To login to the app you will need your BT ID or your primary email address or which was sent to you in your order confirmation email. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK.
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